Java content must be enabled in the browser.To check this, go to the Java Control Panel, in the Control Panel, "Programs".Click in the "Security" tab and check the box "Enable Java content in the browser".
To avoid problems with Java, check whether you have the latest version.Java is available for download from the official website.Follow the instructions on the Java website to install it, depending on your operating system (we recommend opening the link in a new window by right-clicking):
N.B.:On Windows operating systems, Internet Explorer is the only browser that can currently run the Java plug-in.Therefore, when accessing a Java-language E-Office process, do so using this browser. Make sure that the "ActiveX Filtering” option is disabled.To do this, go to "Tools" on the menu bar. Once installed, verify that the plug-in is enabled on the browser to do so, go to "Tools", "Manage Add-ons".Select "Toolbars and extensions" under "Add-in Types" and "All Add-ins" under "Show". If you are asked to install the ActiveX control when you access a procedure, accept the message before running it.
The browser setup must allow the storage of cookies.To enable cookies in Internet Explorer, go to "Tools", "Internet Options", "Privacy".Click the "Advanced" button and tick the "Accept" boxes in first-party and third-party cookies, in addition to the "always accept session cookies" option.ĪctiveX must be loaded for the correct execution of the signature in some steps performed with Internet Explorer on the the AEAT website. If, in addition to this address, ( “ appears as an address added in "Trusted Sites", select it and click "Remove".ĭeactivate pop-up blocker.In the "Tools" menu, "Internet options", "Privacy", untick "Enable popup blocker".If you wish to only allow pop-up windows on the Spanish Tax Agency ( AEAT) website, click on "Exceptions" and add the following address.Press "Apply" and "Accept". To do so, go to "Tools" in the menu on the top of the browser window (or the cogwheel icon in the top right hand corner) and then "Internet Options".On the “Security” tab, tick "Trusted sites", then click “Predetermined level”, "Sites" and add the following address: box "Require server check (https:) for all sites in this area" must be ticked. On a 64-bit computer, to run Internet Explorer in 32-bit mode, access the local disk C:/, "Program files (x86)", "Internet Explorer".On the "iexplorer.exe" file, right-click and select the "Run as administrator" option.Ĭreating a 32-bit Internet Explorer shortcut in "Desktop" may be useful.Right-click on "iexplore" and choose " Send to…", "Desktop (shortcut)". To avoid confusion with the Explorer 64-bit icon, you can rename it.To do so, right-click on it and select "Rename".Īdd as a trusted site.
It is recommended that you run a 32-bit version of Internet Explorer as some components are incompatible with the 64-bit version. En consecuencia, por razones de seguridad, no se garantiza el correcto funcionamiento de la Sede Electrónica para versiones de Internet Explorer 10 o anteriores.You can check your browser version from "Tools", "About Internet Explorer". Please note that Microsoft no longer supports Windows Vista (as announced on 11 April 2017). Recommended version of Internet Explorer to access the Electronic Office Java-related issues (if you are performing a procedure that requires this component).To ensure the correct functioning of the website using Internet Explorer when completing processes using the E-Office, it is advisable that you check the following aspects: